Hi there,
I’m sorry you are having trouble connecting via FTP to your account.
Please provide the following so we can troubleshoot this issue:
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– The IP address of the device you are connecting from. (You can find this by going here: http://ip4.me)
– The name and version of your operating system and FTP client.
– A screenshot of your current FTP client configuration.
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Please also ensure that you are connecting using Explicit SSL/TLS and are using the correct login details.
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