Hi
Thanks for your message.
Please can you ask those with the connection issues to perform a traceroute to the server in order to help pin down where the issue may lie:
Windows
– Open the Start menu
– Click on Run
– Type cmd and then press the OK button to open a command prompt
– At the prompt, type tracert yourdomain.com and press the Enter key
– To copy the output, right-click anywhere in the window and select Mark. You can press Enter to copy all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.
Linux
– Open a terminal window
– Type traceroute yourdomain.com at the prompt and press the Enter key
Mac OS
– Go to Applications -> Utilities -> Network Utility -> Traceroute
– Type the domain or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.
Please paste any traceroute data into a reply to this ticket and we’ll do our best to diagnose the issue for you.
#signautre
#cut
