Hi
Sorry you are experiencing difficulty with your email.
Are you able to send over the following information:
————————————————-
-Email client name and version
-Screen shot of the account connection settings (this will be where you set up your incoming and outgoing servers
-The IP address you are trying to connect from
————————————————-
An example of the correct connection parameters for your server are as follows:
————————————————-
Incoming server: ####
IMAP port: 993
Username: full email address as configured in cPanel > Email Accounts (or in your GURU portal for Shared Hosting)
Password: password configured for the above email address in cPanel > Email Accounts > Manage (or in your GURU portal for Shared Hosting)
Encryption: SSL/TLS
————————————————-
Outgoing Server: ####
SMTP Port: 465
Requires Authentication: Yes (Use same credentials as above)
Encryption: SSL/TLS
————————————————-
Once we have the requested details we will be better placed to advise.
We look forward to hearing from you.
#signature
#cut
