Could you please open a ticket from the GURU portal so we can tie you to your account and look into this in more detail – we’re not able to authenticate clients from the live chat. Here are the details how you can submit a ticket : Login to GURU Portal > Help & Support > Open ticket >select the ticket type (if the option is not there click on support) > fill the form and it will arrive in our inbox instantly. We aim to reply to all our tickets within 15 minutes.
