Hi
I would suggest manually updating the password in the database directly. The following instructions should help you do this:
Step 1 – Access your database in PHPMyAdmin (via logging in to cPanel)
Step 2 – Open the users table
Step 3 – Enter new password
Step 4 – You are done!
Step 1 > Log Into your cPanel and Navigate to phpMyAdmin
Step 2 > Select the website database from the left and then select the wp_users table that will appear underneath
Step 3 > Click Edit next to the user then:
Next to user_pass choose MD5 from the drop down menu under Function.
Under Value replace the current encrypted password with the new password. You can type normal text, it will be encrypted after saving.
Click Go to save your changes.
Once done you should be able to log in with the new password.
Please let us know if you have followed these steps exactly and still are not able to log in.
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